We reserve the right to change the terms and conditions under which the Website and the Goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the Website. You should check the terms and conditions posted on the Website periodically to ensure that you are aware of and comply with the current version.
Information about the Website and the Goods
This section sets out some terms about information on the Website, descriptions of Goods and how you use the Website.
Separate Notices and Disclaimers apply to your use of the Website. By accepting these terms and conditions you also agree to the Notices and Disclaimers.
The intellectual property rights in all software and content made available to you on or through the Website is our property or the property of our licensors and all such rights are reserved by us and our licensors. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Website nor may you use any such content in connection with any business or commercial enterprise. Personal use on a non-commercial basis may be granted upon obtaining written permission from us.
We try to make sure that all information on the Website, including descriptions of our Goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the Website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of Goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the Website.
You should bear in mind that buying over the internet provides a different shopping experience to buying in-store. In particular you acknowledge that:
- Promotional offers and codes will differ from time to time
- The colours which are shown for the Goods on the Website will depend on many factors - including your display settings;
- All sizes and measurements are approximate;
- All Goods are subject to availability - we may not be able to supply your order;
- Any delivery estimates given on the Website or by email are estimates only;
- The Goods and promotions which are offered on the Website may not be available in-store, and vice-versa.
You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.
Buying Goods
This section sets out some terms which apply to your purchase of goods from us through the Website.
Purchase
Your Order only constitutes an offer to purchase goods from us, and does not form a binding contract until accepted by us. Where you order more than one product your Order contains a series of offers for each product individually.
On receipt of your Order, we will send you an order acknowledgement email to the email address which you provide in the order process. This order acknowledgement email will contain your Order number, details of the goods ordered and a delivery estimate. Note that this email is only to acknowledge that your Order has been received, and is not acceptance by us of any offers to purchase goods.
We must receive full payment both of the price of the goods and any delivery charges before we can accept any offers. Where you select to pay by credit or debit card we will process the payment at the time of preparing your goods for despatch.
An offer made by you to purchase a product shall only be deemed to be accepted by us when we despatch that product to you and send you an order despatch email which includes details of the product. We reserve the right to refuse any offers in an order prior to acceptance. If a product is not available we will include details of the unavailable product in the order despatch email. A product which is not available will not be included in the contract for a product which is despatched.
Promotions
We may from time to time offer promotional offers on purchase made through the website.
All offers and promotions are at our store sole discretion and are subject to variation or withdrawal without notice.
Offers or promotions cannot be applied to previously ordered items.
Offers with a spend threshold exclude delivery charges.
All items are subject to availability at time of order.
Only one promotional code can be used per order. Any orders using more than one promotional code will be cancelled.
Voucher codes cannot be used in conjunction with any other offer
Promotional codes cannot be used in conjunction with the purchase of giftcards. Any giftcard orders with promotional codes on will be cancelled.
Delivery
Direct Delivery Items
We, at our store, have carefully selected a range of trusted partners to offer our customer the widest product selection available online. Delivery options for each applicable product are listed on the product page, so you will be able to see the timescales before placing in your basket. Once your order is placed, your Direct Delivery products will be sent to you directly by the business that created, designed or selected it.
At this time, all orders with Direct Delivery items included are not available for Express Delivery or Click & Collect. Returns and Refunds are not available in store, they must be returned to us as detailed on your invoice when you receive your products.
International Delivery Services
Additional taxes, fees or levies may apply according to local legislation. Recipients of deliveries made outside the US may have to pay import duty or formal customs entry fees. Any customs or import duties are charged once the goods reach the destination country and these charges are your responsibility and must be paid by the recipient. Unfortunately we have no control over these charges and cannot tell you what the cost would be as customs policies and import duties vary from country to country.
In addition some countries have import restrictions on certain products or materials. You are responsible for determining whether there are any restrictions on delivery of our products to your selected destination. You can contact your local customs office for assistance regarding these matters.
Delivery may be delayed by local customs because of this but unfortunately this is out of our control.
Cancellations
You must inform us of your wish to cancel in writing either by letter or email within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and may inspect and assess them, but not use them. You should return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. We cannot accept substitute or alternative items by way of returns nor are we able to send them back to you.